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FREQUENTLY ASKED QUESTIONS
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Are your items authentic? How can I ensure authenticity?
At VAULT, we take pride in offering only 100% authentic products from the world's most luxurious brands. We believe that fashion should be genuine, not counterfeit. That's why we source our items directly from authorized dealers, ensuring that every product meets the highest standards of quality and authenticity. All of our items are shipped from USA and Europe.
From designer handbags to shoes every item in our collection is carefully curated to guarantee its legitimacy. We reject any counterfeit or replica products, because we believe that our customers deserve the real deal.
When you shop at VAULT, you can trust that you're getting the authentic product, with all its original packaging, tags, and certificates of authenticity. We stand behind the quality of our products and guarantee their legitimacy, so you can shop with confidence.
What is your return/refund policy? Can I cancel my order?
Cancellation Policy:
Orders can only be modified or cancelled within one hour of placing your order.
To modify or cancel your order, please contact us at +1315-238-1797 or via email at info@shopvaultstore.com within the one-hour time frame.
Please note that orders cannot be modified or cancelled after the one-hour window has closed.
Return/Refund Policy:
-We do not accept returns or offer refunds unless your order is delivered damaged or incorrect.
All orders go through quality control and are inspected before delivery to ensure they meet our high standards.
If your order is delivered damaged or incorrect, please contact us at +1315-238-1797 or via email at info@shopvaultstore.com within 24 hours of delivery.
We will work with you to resolve the issue and provide a replacement or refund, if necessary.
Please note that we do not accept returns or offer refunds for any other reason, including but not limited to:
Change of mind
Size or fit issues
Color or style preferences
Orders that are delivered as expected but are no longer wanted
What are available payment methods?
Accepted Payment Methods:
For all orders, effective January 1st, 2025, orders must be paid by:
- Credit/Debit Card (Visa, Mastercard, American Express, Discover)
- Western Union
- PayPal
ALL orders must be paid in advance prior to shipping. Payments not made or cleared within 24 hours of placing an order, will result in cancellation.
Contact Us:
For questions or concerns, please reach out to our customer service team:
Email: info@shopvaultstore.com
WhatsApp: +13152381797
I received an email notifying me my order was cancelled or delayed, why is that?
At VAULT, we strive to deliver your orders promptly and efficiently. However, occasionally, delays can occur due to circumstances beyond our control. We want to keep you informed about the possible reasons for delays and our policies regarding them.
Vendor Delays
Sometimes, our vendors may experience delays in shipping products to us, which can impact our ability to meet our estimated delivery times. We work closely with our vendors to minimize these delays, but they can still occur.
Customs
International shipments may be held up in customs, leading to delays in delivery. We comply with all customs regulations and work with our shipping partners to expedite the clearance process.
Keeping it Fair for our Customers:
We reserve the right to cancel any order that we notice has an unreasonable pattern or potential for reselling (orders placed of multiple of same items within an unreasonable time frame).
- If we cancel your order due to suspected reselling or unusual activity, we will notify you via email or phone and provide a refund, if applicable.
- Please note that we take measures to prevent unauthorized reselling of our products and protect our customers from potential fraud.
- Vault also has the right to cancel any order where billing and shipping address do not match, to ensure the privacy and protection of fraud for customers and our company.
- Vault also has the right to cancel or refuse any order where a customer placed a cash on delivery order but did not pay or canceled while in transit.
- Orders coming from the same name, address, phone, email, or I.P. address that were previously linked to fraud, reselling, or cancelled COD orders will be subject to refusal.
Order Cancellation and Refund
In cases where an order is found to be out of stock, we may cancel the order and notify you via email or phone. If your order is cancelled, we will issue a full refund to your original payment method.
Please note that we always try our best to avoid cancellations and delays, but sometimes they are unavoidable. We appreciate your understanding and patience in such situations. If you have any questions or concerns, please feel free to contact us.
